The preferred method for submitting an order for stoma supplies is through our secure members online ordering portal , in person, or for those members not yet eligible to register for our online ordering portal, by attaching a completed order form in PDF or word format to an email and sending it to [email protected] Please do not include sensitive information if sending your order via email.
IMPORTANT: DO NOT SEND YOUR ORDER AS A JPG EMBEDDED INTO THE BODY OF AN EMAIL DUE TO THE RISK OF PAGES BEING MISSED. The association will not take responsibility for missed pages if you choose to send your order via this method.
A completed order form may also be sent via post to PO BOX 370, CHERMSIDE SOUTH QLD 4032. Please allow sufficient time for posted order forms to reach the association, having regard to Australia Post current delivery timeframes.
Subject to the conditions of section 7.3.3 of the Stoma Appliance Scheme Operational Guidelines, orders may be placed for either a one or two month supply* Please note that the Association can only supply stoma related products in terms of the Stoma Appliance Scheme Operational Guidelines which includes supplying only within the entitlements and maximum quantities permitted by the scheme. Orders which do not meet the requirements of the Guidelines will be adjusted without notice.
*Orders which include additional supplies authorised by Application for Additional Stoma Supplies (PB050) will be limited to a one month order
A small quantity of pharmaceutical items are also available for purchase from the Association. Please ensure to include the price of purchased items with your payment if having your order posted.
Our preferred method of order placement is through our Members Online Ordering Portal. Members who are unable to use our portal should send their completed order form via post to QLD Stoma Association Ltd, PO Box 370, CHERMSIDE SOUTH QLD 4032. Please allow at least 2 – 3 weeks for delivery of your by Australia Post
Orders can be accepted at any time during our usual business hours. As long as the Stoma Appliance Scheme funded product entitlement for the current period has not already been issued, the order will be processed with an expected turnaround of 10 business days from receipt of the order by the association. If scheme funded supplies have already been issued for the current period or if the order requests that the supply be issued in a future period (eg: a future month), the order will be carried over to the next eligible period (or the month requested). Orders carried over to a future month will be available by the 10th of that month.
We recommend that December and January orders be placed together (on one form) as one holiday order. The holiday order should be submitted at least 10 business days before our advertised Christmas period closure to ensure that it can be processed and dispatched prior to our closure.
Orders may be collected from our offices during business hours. If you cannot collect your order, postage of the order can be arranged. A postage packaging and handling charge applies to all postal orders and must be paid in advance of the order being dispatched by the Association unless prior arrangement has been made*.
Our standard postage packaging and handling charge from 1/7/2020 is $15 per parcel (maximum size 25 cubic kg). Please note that orders to be sent interstate parcels may incur a surcharge to cover additional freight cost.
Postage can be paid in advance. Unused postage will be refunded upon receipt of a written request.
Parcels can also be sent via Express Post upon request. Please contact the association to obtain a quote.
Payment for postage can be made through our members online ordering portal, in cash (in person only), by cheque or money order made payable to “QUEENSLAND STOMA ASSOCIATION LTD” or by credit card (a 2% processing fee applies) either in person or by telephone.
* A post paid invoice facility is extended to those members residing in a care facility. A $5 administration fee will apply to all invoices.
In extenuating circumstances, the association can arrange for a small emergency supply to be sent directly from the supplier. Please contact the association for more information about this service.
IMPORTANT: The Association can only supply Stoma Appliance Scheme funded products within the entitlements described within the Stoma Appliance Scheme Operational Guidelines and the Stoma Appliance Scheme schedule. Where an order requests more than the maximum scheme funded allowance of any one product or group of products, the order will be adjusted to the maximum scheme funded allowance without notice. Where an order requests dispatch during a particular month and the maximum scheme funded allowance has already been issued for that month, dispatch will be carried over to the next available entitlement period for Scheme funded products.
Once an order has been submitted, it generally cannot be altered or added to. However a separate order can be submitted for any additional products required and they will be supplied within the conditions of the Stoma Appliance Scheme Operational Guidelines. A separate postage fee will be need to be paid if having this order posted.
Once a product has been issued and dispatched by Queensland Stoma Association Ltd, it cannot be returned for exchange. This is because ostomy products are required to be stored within a particular temperature range to avoid compromising the integrity of the materials from which they are produced and we cannot verify the storage conditions of any product which has left our premises.
If you are required to use a different product but have already received your maximum Stoma Appliance Scheme allocation for the current period, please contact the association on 07 3359 7570 to discuss your options.
- The additional supplies are only for the appliances and quantities listed on the form.
- Having an authority does not mean you automatically get extra supplies – you need to include them on your order form
- The authorisation is valid for up to six months only
- You are responsible for having your authorisation renewed if required (ie: the association WILL NOT inform that your authorisation is due to expire)
- The association reserves the right to withhold an additional supplies request from a standard supply where it appears that the request has been submitted to save ordering frequency
- Orders which contain additional supplies authorised will be limited to a one month supply (including the additional supplies) to meet Scheme guidelines
- Hernia Support Garments, Dansac Travel Tissues, and Salts Secuplast Hydrocolloid Tape are not eligible for an additional supply request. Quantities over and above the Stoma Appliance Scheme allowance may be purchased from the association
For more information about obtaining additional appliances, please contact Queensland Stoma Association Inc on 07 3359 7570.
Ostomy products can also be purchased from Queensland Stoma Association Ltd on a cash sale basis. Please contact 07 3359 7570 to obtain a quote.
As soon as you receive your order, please unpack it and check its contents to the packing slip provided on the outside of the box.
- are missing an item which appears on the picking slip or
- you have received an item which is different to one you have ordered
please contact the association on 07 3359 7570 or via email to [email protected] within 10 business days of receipt. Please note that we may be unable to assist outside of this timeframe.
If you are expecting an item which is not in your order or on your picking slip, please contact the association to discuss. Please be aware that your order may have been reduced to comply with scheme limits.