An order for stoma supplies may be submitted by mail, by fax, as an email attachment to email@example.com or in person. It is critical that members order by the correct product code as products will be supplied in accordance with that code. Please note that once an order has been placed and requested products received by the association from the product supplier, an order can not generally be changed or ordered products returned for exchange. However, in extenuating circumstances the member may contact the association to seek assistance but should be aware that additional costs will be incurred if the product has to be changed. Costs charged will include any manufacturers restocking fee charged to the association and freight costs incurred in exchanging the product.
If sending an order by email: please submit your order as a PDF attachment and note “order for < insert name> for <insert month>” in the email description. Failure to follow this format may result in your email being deleted as SPAM.
If sending an order by fax: please generate a transmission report when sending a fax to QLD Stoma to ensure that the transmission has been successful.
Orders may be for either a one or two month supply and must be submitted in writing on an association order form. With the exception of December orders, an order for supply in the current month can be placed up to the third Thursday of the current month with an expected turnaround of 2 weeks. Orders received after the third Thursday will automatically be carried over to the next month and will be available approximately the 10th of the following month. We recommend that December and January orders be placed together (on one form) as a holiday order. The holiday order should be submitted by the end of November.
The Association supplies stoma related products in terms of the Stoma Appliance Scheme and will only supply in compliance with the entitlements and in the quantities permitted by the scheme. Orders which do not meet the scheme rules will be adjusted without notice.
A small quantity of pharmaceutical items are also available for purchase from the Association and can either be purchased over the counter by members collecting their order from the Association’s offices or added to a mail order. Please ensure to include the price of purchased items with your payment if having your order posted.
Orders may be collected from our offices during business hours. If the order cannot be collected, postage of the order can be arranged. A postage packaging and handling charge applies to all postal orders and must be paid in advance of the order being dispatched by the Association unless prior arrangement has been made*. The charge is $10 for one standard months supply or $15 for up to two standard months supply (sent as one parcel – maximum size 25 cubic kg). These charges apply to normal orders and a surcharge may apply to larger orders to cover the higher cost of postage if applicable. In extenuating circumstances, the association can arrange for a small emergency supply to be sent directly from the supplier. The cost of this service will be $25 or the supplier fee, whichever is greater (applicable charges will be pre-advised).
Payment is accepted by cash, credit card (a 2% processing fee applies), cheque and money order. Cheques and money orders must be made payable to:
QUEENSLAND STOMA ASSOCIATION INC
* A post paid invoice facility is extended to those members residing in a care facility. A $5 administration fee will apply to all invoices.