An order for stoma supplies may be submitted by mail, by fax, as an email attachment to firstname.lastname@example.org or in person.
Subject to the conditions of section 6.1.1 of the Stoma Appliance Scheme Operational Guidelines, orders may be placed for either a one or two month supply and must be submitted in writing on an association order form. An interactive PDF version of our order form may be downloaded here. Please note that the Association can only supply stoma related products in terms of the Stoma Appliance Scheme Operational Guidelines which includes supplying only within the entitlements and maximum quantities permitted by the scheme. Orders which do not meet the requirements of the Guidelines will be adjusted without notice.
If sending your order by email: please submit your order using our interactive PDF order form. Download the order form as a template, complete, save to your hard drive and then upload as an attachment to an email. Please note “order for < insert name> for <insert month>” in the email description. Failure to follow this format may result in your email being deleted as SPAM.
If sending your order by fax: please generate a transmission report when sending your fax to QLD Stoma Association Ltd to ensure that the transmission has been successful.
A small quantity of pharmaceutical items are also available for purchase from the Association and can either be purchased over the counter by members collecting their order from the Association’s offices or added to a mail order. Please ensure to include the price of purchased items with your payment if having your order posted.
Orders may be collected from our offices during business hours. If you cannot collect your order, postage of the order can be arranged. A postage packaging and handling charge applies to all postal orders and must be paid in advance of the order being dispatched by the Association unless prior arrangement has been made*.
Our standard postage packaging and handling charge from 1/7/2019 is $13 per parcel (maximum size 25 cubic kg). Postage can be paid in advance. Unused postage will be refunded upon receipt of a written request.
Parcels can also be sent via Express Post upon request. Please contact the association to obtain a quote.
Payment for postage is accepted by cash, credit card (a 2% processing fee applies), cheque and money order made payable to “QUEENSLAND STOMA ASSOCIATION LTD” and by direct deposit to:
Account Name: Queensland Stoma Association Ltd
BSB: 064 135
Account Number: 1002 1069.
Please ensure to record your surname and Stoma Appliance Scheme entitlement number in your deposit description if paying by direct deposit.
* A post paid invoice facility is extended to those members residing in a care facility. A $5 administration fee will apply to all invoices.
With the exception of December orders, an order for supply in the current month which has been placed up to our close of business on the third Wednesday of the current month will have an expected turnaround of 10 business days. Orders received after the third Wednesday will automatically be carried over to the next month and will be available approximately the 10th of the following month. We recommend that December and January orders be placed together (on one form) as a holiday order. The holiday order should be submitted by the end of November.
In extenuating circumstances, the association can arrange for a small emergency supply to be sent directly from the supplier. Please contact the association for more information about this service.
IMPORTANT: The Association can only supply Stoma Appliance Scheme funded products within the entitlements described within the Stoma Appliance Scheme Operational Guidelines and the Stoma Appliance Scheme schedule. Where an order requests more than the maximum scheme funded allowance of any one product or group of products, the order will be adjusted to the maximum scheme funded allowance without notice. Where an order requests dispatch during a particular month and the maximum scheme funded allowance has already been issued for that month, dispatch will be carried over to the next available entitlement period for Scheme funded products.
Once an order has been submitted, it generally cannot be altered or added to. However a separate order can be submitted for any additional products required and they will be supplied within the conditions of the Stoma Appliance Scheme Operational Guidelines. A separate postage fee will be need to be paid if having this order posted.
Once a product has been issued and dispatched by Queensland Stoma Association Ltd, it cannot be returned for exchange. This is because ostomy products are required to be stored within a particular temperature range to avoid compromising the integrity of the materials from which they are produced and we cannot verify the storage conditions of any product which has left our premises.
If you are required to use a different product but have already received your maximum Stoma Appliance Scheme allocation for the current period, please contact the association on 07 3359 7570 to discuss your options.