Novel Coronovirus (COVID-19) update 30th March 2020

As a result of further Government announcements made on 29th March, 2020 we have made the difficult decision to move to postage of orders only effective close of business 09/4/2020. If you have an order to collect from QSA please do so before 09/4/2020. Alternatively, you can email the association and ask that the parcel be posted. Please remember to provide payment details for postage when doing so.

Orders submitted from 29/3/2020 will be accepted as postage only until this crisis is over.

We understand that this may inconvenience some members but please be assured that we have not made this decision lightly. The safety and well being of all our people, including our members, is our core focus and we believe that by removing the choice to travel to the association we can help to keep our vulnerable people in the safety of their homes and further reduce the risk to our valuable workers who have agreed to continue working with QSA throughout this difficult period to ensure that our fellow ostomates can continue to access their essential medical supplies.

Thank you for your continued support and understanding.

The QSA Team

 

 

Novel Coronavirus (COVID-19) update 26 March 2020: 

From Monday 30/3/2020, our team will be splitting into two separate teams to give us the best chances of being able to continue operations in the event that we are directly affected by an instance of COVID19. One team will be working onsite while the other team will be working from home, processing orders and answering email enquiries.

While, at this stage, parcel collection arrangements will continue within our usual business hours of 8.30am to 2.30pm, our telephone contact hours will be temporarily limited to 11.30am to 2.30pm in consideration of reduced onsite team member numbers.

So that we can continue to best meet the needs of ALL members, we strongly encourage those members with email capability to redirect their enquiries to admin@qldstoma.asn.au so that our phone lines can remain open for those members without email capability. From Monday, we will have an increased number of team members attending to emails to ensure that we can respond to all enquiries as quickly as possible.

We continue to encourage all members to consider having their order posted throughout this crisis and for those members who are eligible to register for our QSA members portal to do so. To check if you are eligible for portal registration, please see http://qldstoma.asn.au/qsa-members-portal-information/

Thanks for your patience and continuing support.

The QSA Team

 

Novel Coronavirus (COVID-19) update 17 March 2020: 

QSA is still receiving many enquiries about how the 2019 Novel Coronavirus (COVID-19) may impact the availability of ostomy products in Australia. All major ostomy product suppliers continue to reassure that ostomy product supply to QSA is expected to continue as normal.

As a result of the worsening COVID19 health crisis however, the association will be implementing some operational changes until further notice. Effective from close of business 17/3/2020 the rooms of QLD Stoma Association Ltd will be closed to the general public and will remain so while COVID19 Social Distancing warnings remain in effect. The association will be staffed between 8.30am to 2.30pm on Mondays, Tuesdays, Wednesdays and Thursdays and will be available to accept phone calls and emails. We also have a Business Continuity Plan in place that includes the ability to have staff work remotely to ensure that emailed queries can continue to answered, and so orders can continue to be received and processed.
 
While we recommend that all members consider having their orders posted until the health crisis has improved, for those members that wish to continue to collect their orders, amended collection arrangements will be in place. Please see here for more information about the amended arrangements. 

 

Stomal Therapy Advisory Service

Available on the second and fourth Wednesdays of each month.  For more information, contact the Association on 07 3359 7570

Announcing our new Members Portal!

The QSA Members portal is now live. Registration is open to eligible members. To see if you are eligible for registration see here 

Benefits of Membership

Products, information, and peer support.

Just a few ways we strive to guide you on your way to living well with an ostomy.

Established in 1960, Queensland Stoma Association Ltd is a not for profit self-help group offering support, assistance and information for people with a “stoma” also called an ileostomy, colostomy or urostomy. People who have had this type of surgery are known as “ostomates”.

The Association is open for business from 8.30am to 2.30pm on Mondays, Tuesdays, Wednesdays and Thursdays. We are closed on Fridays and Public Holidays.

Information about joining the Association can be found on our “Becoming a member” page. To find out how to place an order with the Association, please see visit our “Placing an order” page. To contact the Association, please email us via our “Contact Us” page for more information.

We encourage all members to visit our site to find out more information about assistance available under  the Stoma Appliance Scheme and Ostomate support in Australia.

Queensland Stoma Association Ltd is a member of the Australian Council of Stoma Associations Inc.

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