Novel Coronovirus (COVID-19) update 8 May, 2020

As we gradually navigate our way through the COVID19 lockdown, we are now thinking about what our exit strategy should look like and how we can remain  “COVID SAFE” to ensure that we can continue to support our members by providing uninterrupted supply of essential medical products into what is likely to be a very changed day to day environment for the foreseeable future.  

Our first small step towards returning to our “new normal” will be extending our telephone contact hours to 10am to 2.30pm on our usual business days from Monday 11/5/2020.  These extended contact hours will remain in place for a short period as we review our capacity to return to full telephone contact hours thereafter. We  continue to encourage those members with email capability to redirect their enquiries to so that our phone lines can remain open for those members without email capability

Notwithstanding an anticipated relaxation of home isolation and retail trading arrangements to be announced by the QLD Premier, QSA will be taking a very cautious approach to returning to full operational capacity as we recognise the increased risk of infection associated with the relaxation and the potential impact that a quarantine of the QSA offices will have on our members. We therefore will continue to operate with split teams and to restrict public access to our rooms until we are satisfied that the threat of a COVID19 contamination is minimal.  Once we do reopen to the public, strict social distancing protocols will be observed.

We will continue to accept May 20 and June 20 orders on a post only basis. We are accepting “collection” orders for July 20 at this stage however this is contingent upon the risk for COVID19 infection remaining low. Ostomy product availability in Australia continues to remain as normal and we encourage our members to order as regularly and in the quantities that they normally would.

Our courier and delivery services are still experiencing an increase in demand and so delivery is still likely to be slightly longer than normal.  Australia Post have provided additional information on deliveries from their service, which can be viewed here

Thanks for your patience, understanding and continuing support.

The QSA Team


Stomal Therapy Advisory Service

Available on the second and fourth Wednesdays of each month.  For more information, contact the Association on 07 3359 7570

Announcing our new Members Portal!

The QSA Members portal is now live. Registration is open to eligible members. To see if you are eligible for registration see here 

Benefits of Membership

Products, information, and peer support.

Just a few ways we strive to guide you on your way to living well with an ostomy.

Established in 1960, Queensland Stoma Association Ltd is a not for profit self-help group offering support, assistance and information for people with a “stoma” also called an ileostomy, colostomy or urostomy. People who have had this type of surgery are known as “ostomates”.

The Association is open for business from 8.30am to 2.30pm on Mondays, Tuesdays, Wednesdays and Thursdays. We are closed on Fridays and Public Holidays.

Information about joining the Association can be found on our “Becoming a member” page. To find out how to place an order with the Association, please see visit our “Placing an order” page. To contact the Association, please email us via our “Contact Us” page for more information.

We encourage all members to visit our site to find out more information about assistance available under  the Stoma Appliance Scheme and Ostomate support in Australia.

Queensland Stoma Association Ltd is a member of the Australian Council of Stoma Associations Inc.